A pilot healthcare system designed to support early detection of tracheal stenosis after intubation, coordinate communication between patients, nurses, and physicians, and reduce unnecessary in-person clinic visits.
Patients enter symptoms, request consultation, and report visit status through a structured online workflow.
Nurses review symptom submissions, visit status, patient records, and online consultation requests.
Physicians can review patient information and respond when clinical consultation is needed.
The system helps identify which patients need follow-up while reducing unnecessary visits for lower-risk cases.
Patients at risk for post-intubation tracheal stenosis need follow-up, but not every patient requires an in-person clinic visit. Clinics needed a more structured way to collect patient symptoms, understand visit status, and support communication between patients, nurses, and physicians.
Patients may come to clinic when remote review or guidance would be enough, increasing burden for both patients and care teams.
Symptoms, visit status, and consultation needs can be scattered across phone calls, paper records, and informal follow-up.
Patients, nurses, and physicians each needed different information, workflows, and interface features to make the system useful.
At a glance, the pilot stitched three parallel journeys into one follow-up story: patients surface what changed, nurses operationalize the queue, and physicians weigh in when remote judgment is enough. Interface captures stay conceptual here—the shipped screens used locale-specific clinical copy, so this section summarizes intent instead of pixel-level UI.
Turned stakeholder needs into clear user flows and role-based product requirements.
Worked across patient, nursing, and physician perspectives to design a workflow that fit the healthcare context.
Used low- and high-fidelity prototypes to communicate system behavior and support pilot implementation.